If your subscription hasn’t activated, your client won’t connect, or you have questions about a payment or refund, submit a ticket through the user panel. Describe what happened and the steps you’ve already tried to help us troubleshoot.
For account-related questions about subscriptions, orders, payments, connections, or refunds. Sign in to the relevant account to submit a ticket; follow-up details, screenshots, and replies stay together in the same ticket.
Check your ticket for replies and progress updates. If we need more information, reply in the original ticket.
Go to TicketsNo contact email is currently listed. For subscription questions or other support, please use the user panel ticket system.
No response-time information is available for email. Please use your ticket for account-related questions.
No Telegram contact account is currently listed. Submit account, order, and refund questions through the user panel ticket system.
No response-time information is available for Telegram. Tickets keep your issue and follow-up replies together.
Tell us which platform you’re using: Windows / macOS / iOS / Android / Linux, and include any error message shown by the client. Also provide the selected region and route type, roughly when the issue started, the affected websites, and what happened after switching routes or networks. If only one website is inaccessible, let us know whether other sites work.
Describe the plan and order status, and explain the issue. For payment questions, specify Alipay / WeChat Pay / USDT and include the order number from your user panel. Before sharing a payment screenshot, redact any information unrelated to the issue.
This service offers a 14-day no-questions-asked refund. To request one, submit a ticket from the relevant account and include the order details. See the Terms of Service for the full refund terms.
After submitting a ticket, return to the ticket section of your user panel to check for replies. Resolution times depend on the issue, the information that needs verification, and the troubleshooting involved. Follow ticket updates for the latest progress; no fixed response time is provided on this page.
If the issue changes, add the new error message and steps you tried to the original ticket. Keeping the details together can help determine whether the cause is your subscription status, client settings, a particular route, or the destination website.
Not sure how to import your subscription? Start with the setup guide. For common questions about connections, billing, and accounts, see the FAQ. You can create an account without an email address using only a username and password. Keep your login details safe.