Terms of Service

Services and Scope

VPNAH provides subscription services for cross-border access to AI tools and international websites, including network acceleration and international routes. Coverage includes 110+ countries / 220+ routes, with support for Windows / macOS / iOS / Android / Linux. Choose a route based on your plan benefits, destination website, and network environment.

The subscription provides network connectivity only. It does not include accounts, memberships, or content licenses from third-party platforms. Each third party sets its own regional requirements, eligibility rules, and content policies. A successful route connection does not guarantee that a third-party platform will permit access; users must still follow that platform’s terms.

Account and Subscription Rules

No email address is required to create an account; a username and password are all you need. Keep your login credentials and subscription link secure. Do not post them on public pages or share them with others. If you notice an unusual login, exposed credentials, or a subscription issue, change your password promptly and report it through a support ticket.

There is no device limit for this service. This benefit is for the account holder’s own devices; it does not permit reselling subscriptions, renting out accounts, sharing credentials with others, or distributing the service as a public connection service. Users are responsible for their devices and client configurations. A subscription link is an account access credential, so avoid sharing it publicly when reporting an issue.

VPNAH does not keep logs. Please refer to the Privacy Policy for details on personal information and account data. That policy does not replace users’ responsibility for their own account security and use.

Acceptable Use and Account Termination

Users must comply with the laws and regulations applicable where they are located and must not use this service for unlawful purposes. The routes must not be used for cyberattacks, fraud, malware distribution, infringement of others’ rights, or unauthorized system access. Users must also not disrupt service operations through automated abuse or similar conduct.

If credentials are resold, shared in violation of these terms, used unlawfully, or used in a way that continuously affects route operations, VPNAH may restrict connections, suspend subscriptions, or terminate accounts depending on the circumstances. Where there is an urgent risk, necessary protective measures may be taken first. Users who disagree with the outcome may explain their case through a support ticket. Restrictions or termination do not remove any appeal or refund rights provided by law.

Availability and Scope of Responsibility

Connection quality depends on factors such as the local network, carrier routing, device performance, route maintenance, and destination platform policies. VPNAH does not guarantee continuous connections in every region, at all times, or to every website, and does not guarantee a fixed speed or continuous availability rate.

If a fault occurs, users can first check their subscription status and client configuration, then try another route and provide the error message and circumstances to help us investigate. Please keep your own copies of important work files; this service is not a substitute for data backups. Issues caused by changes to third-party platforms or user devices should be handled according to their actual cause. This section does not exempt VPNAH from responsibilities required by law or limit users’ statutory rights.

Billing and Refund Terms

Monthly subscriptions are ¥9.9/month for 60GB, ¥18/month for 250GB, and ¥28/month for 500GB. Data resets monthly on the activation date. When upgrading mid-cycle, the price difference is prorated for the remaining days. Data packages are ¥158/300GB, ¥358/1000GB, and ¥658/3000GB; they remain valid until used and never expire. See the Plans page for full pricing.

Payment methods are Alipay / WeChat Pay / USDT. Before paying, check the plan, billing method, and data allowance. After payment, you can review your order and subscription status in the user panel.

You may request a full refund without giving a reason within 14 days of your first payment. Submit your request through a support ticket in the user panel and provide the relevant order information for verification. You do not need to prove a route fault to request a refund without giving a reason. Do not submit your password or full subscription link. We will provide updates on the refund progress and handling details through the ticket; these terms do not promise a fixed processing time.

Changes to These Terms and Feedback

If VPNAH revises these terms, the updated text and a new last-updated date will be posted on this page. Important changes to subscription benefits will be explained through site announcements or notices in the user panel. Updates to these terms will not be used to retroactively reduce benefits users have already received. Where laws or regulations require otherwise, those requirements will apply.

For questions about these terms, orders, account actions, or refunds, submit a request through user panel support tickets, or visit the Contact Us page to learn how to get in touch.